Privacy Policy | DoorBox

Privacy Policy for DoorBox and DoorBox.ai

Last Updated: March 27, 2025

Thank you for choosing DoorBox. This Privacy Policy describes our policies and practices regarding the collection, use, and disclosure of your personal information when you use our application, products, and services ("Service"), and it outlines your privacy rights and how the law protects you. By using the Service, including our product DoorBox.ai, you agree to the terms of this Privacy Policy and consent to the collection, processing, and use of your information as described herein.

1. Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. These definitions shall apply regardless of whether they appear in singular or plural.

Definitions

  • Account means a unique account created for you to access our Service or parts of it.
  • Affiliate means any entity that controls, is controlled by, or is under common control with us.
  • Application refers to DoorBox.ai, the software product provided by DoorBox Corporation.
  • Company (referred to as “DoorBox,” “the Company,” “We,” “Us,” or “Our”) refers to DoorBox Corporation, 5470 Kietzke Lane, Suite 300, Reno, Nevada 89511.
  • Country refers to the United States (Nevada jurisdiction).
  • Device means any device that can access the Service, such as a computer, cellphone, or tablet.
  • Personal Data means any information that relates to an identified or identifiable individual.
  • Service refers to the DoorBox.ai product, application, website, and any related services.
  • Service Provider means any third party who processes data on behalf of the Company.
  • Usage Data refers to data collected automatically, including but not limited to IP addresses, device types, page visits, timestamps, and diagnostic data.
  • You means the individual or entity accessing or using the Service.

2. What Data We Collect

Personal Data

We may collect and use the following types of Personal Data:

  • First and last name
  • Contact information (email, phone number)
  • Location data (if enabled)
  • Usage data (see below)

Usage Data

Collected automatically, this may include:

  • IP address, browser type, device information
  • App usage data, time spent, crash logs, interaction events
  • Activity around DoorBox.ai, including timestamped logs

Visual Data and Image Processing (Specific to DoorBox.ai)

Our product includes internal and external cameras that capture:

  • The image of the person delivering a package
  • The image of the package itself
  • Activities occurring around the delivery area

These images may sometimes capture:

  • Children or bystanders
  • Sensitive items (e.g., pharmacy or medical supplies)

Please note:

  • These images are processed by our internal AI engine.
  • The AI engine classifies, labels, and analyzes these images to improve our service.
  • Our AI systems are continually learning and evolving. This means there may be inaccuracies or errors, and by using the Service, you agree to accept and not hold us liable for the outcomes generated by the AI systems.

3. Use of Your Data

We may use your information for the following purposes:

  • To provide, improve, and maintain the Service
  • To register and manage your Account
  • To analyze usage patterns and user behavior
  • To send you service-related notices, updates, or offers
  • To process transactions and customer support requests
  • To detect security incidents and prevent fraud
  • To train and enhance our AI systems
  • For internal audits, research, analytics, and quality assurance
  • To deliver value to customers through insights (see next section)

4. Analytics and Customer Value Insights

We may use the data we collect — including images and image analysis — for analytics and insights into purchase behavior, such as identifying common customer purchasing patterns or delivery habits. This data may also be used to:

  • Compare and understand product prices across competitors' websites
  • Help us identify opportunities to offer you better pricing or savings
  • Generate reports that enhance the user experience and optimize our product features

Our goal is to use this information in any meaningful way that delivers value to our customers. Accordingly, we are committed to maintaining a broad and transparent privacy policy that allows us to provide the full range of our services while building trust and ensuring regulatory compliance.

5. Sharing of Data

Your information may be shared:

  • With Service Providers for operational support
  • With Affiliates to support business operations
  • During business transfers such as mergers or acquisitions
  • With business partners for special offers or features
  • In public areas, if you post or engage publicly on our platforms
  • With law enforcement, if required by law
  • With your consent, for other purposes

6. Data Retention

Personal Data is retained as long as needed to provide the Service, comply with legal obligations, and resolve disputes. Visual and Usage Data may be retained longer if needed for analytics, training AI models, or legal compliance. Users can request deletion of their data (see Section 7).

7. Your Rights and Choices

You may:

  • Access, update, or delete your personal data through your account settings
  • Request data correction or deletion by contacting us
  • Opt out of marketing communications
  • Revoke location permissions at any time via device settings

Note: We may retain certain data where legally required or to maintain the integrity of the Service.

8. Data Transfers

Your information may be stored and processed in locations outside your jurisdiction. We ensure adequate safeguards and compliance with applicable laws for international data transfers.

9. Security

We take commercially reasonable steps to secure your data. However, no system is 100% secure. You acknowledge and accept this risk.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with data, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

12. AI Limitations and Consent

By using DoorBox.ai, you acknowledge:

  • The Service uses AI to analyze images and behavior around delivery events
  • AI predictions may not always be accurate
  • You agree to accept reasonable errors and unintended consequences from AI decision-making
  • Continued use of the Service constitutes acceptance of these terms

13. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with a revised “Last updated” date. You may also receive notifications via email or app updates.

14. Contact Us

For questions or concerns about this Privacy Policy, contact us: